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ServiceNow Process Consultant ( Egypt )

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Cairo, Egypt

Job Type

Full time 


About the Role

We are looking for a ServiceNow Process Consultant to join our team. This person will play a pivotal role in analyzing, designing, and implementing ServiceNow solutions to optimize our clients' business processes. Their expertise will transform the way clients operate, delivering significant improvements in efficiency, service delivery, and user satisfaction.

Why join our team?

Premier Partner status: What does this mean for you? It means that you get to work with large global customers on cutting-edge projects. It also means that you get to be on the cutting edge of technology and solutions – not just doing the same thing every day.

Investment In YOU:

We will ensure that you are equipped with everything you need in terms of Training, Certifications, and Accreditations so that you are positioned for success at Customizo and your career ahead

The successful candidate will be responsible for:

Conduct in-depth analysis of client's existing processes, identifying enhancement opportunities via ServiceNow's suite (e.g., ITSM, HRSD, CSM).
Design, customize, and implement ServiceNow solutions, including workflow automation and process optimization, to align with client objectives.
Offer expert consultation on ServiceNow's capabilities and configuration strategies to meet bespoke business requirements.
Lead ServiceNow deployment projects, overseeing all phases from planning to go-live, ensuring adherence to timelines and quality standards.
Develop comprehensive training materials and sessions for clients, facilitating smooth adoption and proficient use of the ServiceNow platform.
Oversee integration of ServiceNow with other enterprise tools and systems, leveraging APIs and scripting to automate workflows and data exchange.
Regularly evaluate project progress and ServiceNow implementations, implementing iterative improvements based on feedback and performance metrics.
If you have a passion for developing cutting-edge IT solutions and a desire to make a significant impact, this is the perfect opportunity for yo


  • The qualified candidate must have:

    • Advanced certifications in ServiceNow such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA).

    • At least 3-5 years of dedicated experience in ServiceNow consulting, including process design, implementation, and optimization.

    • Deep understanding of ServiceNow IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), or similar modules.

    • Experience with ServiceNow platform customization and configuration, including but not limited to, workflow creation, script writing, and platform

    • Proficiency in scripting within ServiceNow (JavaScript, HTML, CSS) and knowledge of REST/SOAP APIs for integration purposes.

    • Strong analytical skills to evaluate business processes and recommend effective ServiceNow solutions.

About the Company

Embark on a career with Customizo, a frontrunner in leveraging ServiceNow to transform business workflows. Our mission, "Making Work, Less Work," drives us to develop cutting-edge, customized solutions that promote digital change and operational superiority. With comprehensive expertise in all ServiceNow modules, we enable organizations to unlock their utmost capacity. Join our devoted team, where commitment to excellence, innovation, and client success shapes the future of work. As a prestigious ServiceNow Premier Partner based in Vancouver, BC, our proficient North American team is dedicated to delivering exceptional ServiceNow consulting and implementation services.

At Customizo, you have a voice and are more than just a number. We are an innovative, family-oriented culture that wins innovative global projects. Our employees are welcome to come forward to share their thoughts. We believe in a cohesive team that works together to get the job done rather than one mind leads all.

Our culture rewards imagination, passion, collaboration, dedication, and social responsibility. We invest in our employee’s certifications, and other growth opportunities to keep them the brightest and the best in our industry.

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