Our Approach
The Customizo team includes professionals with highly specialized skills focused on the delivery of ITSM solutions, with deep ITIL experience delivering a wide range of technical implementations in multiple industry settings.
Discovery & Planning
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Analysis of existing system landscape, tools, data, and processes, taking into account existing non-ServiceNow applications
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Solution architecture concept and the application design, based on ServiceNow best practices
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Support of decision-making processes for the strategic alignment of the solution architecture and the application design
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Joint workshops to bulk out the design.
Implementation
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Project management, Change Management and Communication Management
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Design and implementation of standard and customer-specific solutions based on the ServiceNow
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System integration services: integration of non-ServiceNow
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systems with the ServiceNow solution
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Migration services: planning and support for the replacement of products and solutions
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Quality management and tests: reviews of concepts, application design and solutions, planning of functional, user, and performance tests
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Go-live services: support for go-live of customer-specific solutions
Post Implementation
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Provide post implementation warranty, support and coaching
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Provide post implementation reviews and lessons learned
