Our Approach

Discovery and Planning 
  • Analysis of existing system landscape, tools, data, and processes, taking into account existing non-ServiceNow  applications

  • Solution architecture concept and the application design, based on ServiceNow best practices

  • Support of decision-making processes for the strategic alignment of the solution architecture and the application design

  • Joint workshops to bulk out the design.

  • Project management, Change Management and Communication Management

  • Design and implementation of standard and customer-specific solutions based on the ServiceNow 

  • System integration services: integration of non-ServiceNow

  • systems with the ServiceNow solution

  • Migration services: planning and support for the replacement of products and solutions

  • Quality management and tests: reviews of concepts, application design and solutions, planning of functional, user, and performance tests

  • Go-live services: support for go-live of customer-specific solutions  

Post Implementation
  • Provide post implementation warranty, support and coaching 

  • Provide post implementation reviews and lessons learned