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Our Approach

The Customizo team includes professionals with highly specialized skills focused on the delivery of ITSM solutions, with deep ITIL experience delivering a wide range of technical implementations in multiple industry settings. 

Discovery & Planning

  • Analysis of existing system landscape, tools, data, and processes, taking into account existing non-ServiceNow  applications

  • Solution architecture concept and the application design, based on ServiceNow best practices

  • Support of decision-making processes for the strategic alignment of the solution architecture and the application design

  • Joint workshops to bulk out the design.


  • Project management, Change Management and Communication Management

  • Design and implementation of standard and customer-specific solutions based on the ServiceNow 

  • System integration services: integration of non-ServiceNow

  • systems with the ServiceNow solution

  • Migration services: planning and support for the replacement of products and solutions

  • Quality management and tests: reviews of concepts, application design and solutions, planning of functional, user, and performance tests

  • Go-live services: support for go-live of customer-specific solutions

Post Implementation

  • Provide post implementation warranty, support and coaching 

  • Provide post implementation reviews and lessons learned


Together We Can Achieve Your Goals

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