About the Role
Due to continued growth, we’re searching for a ServiceNow Architect whowill lead the Technical Solution aspect of ServiceNow implementations specific to design, architecture, functional implementation, and evaluation of the Client’s Enterprise Service Management Ecosystem.
Recommend and create ServiceNow Design/Build/Manage solutions in terms of scope, size, resourcing, a timeline for configuration and administration of ServiceNow tool in conjunction with other methods and tools in the ecosystem.
Demonstrate expertise in overall ServiceNow Platform and product lines in ITSM, ITOMand Workflows. Lead business / functional discussions with the client and internal Scrum teams (design, build, test teams).
The position involves providing overall technical leadership for the team and ensuring that all designs created by the team are aligned to the architecture principles of ServiceNow and should be reusable, reliable, and adaptive.
The role also will provide a technical gateway between the initial designs agreed in the sales conversations through to the delivery cycles with the project managers, business analysts, solution architects, and developers.
Responsibilities:
Engage in proposals response life cycle as ServiceNow technical solution lead
Understand customer needs and requirements
Coach and guide development teams on Scrum in a professional services delivery setting as needed.
Progress the solution through internal reviews and approval cycles
Deliver presentations, proposals, and quotes
When appropriate, perform effective online demos during Client meetings
Maintain currency of Solution estimation models
Lead Technical aspects of ServiceNow implementations projects.
Provide technical guidance during workshops and assists in the creation and refinement of stories.
Configures the ServiceNow platform during sprints while sharing knowledge and best practices with Platform Administrators.
Design and communicate a Technical Architecture Blueprint based on Capability and Process Implementation Roadmaps aligning to desired Business outcomes
Work in conjunction with Program Directors, Scrum Masters, and Engagement Managers to assist with technical program level activities including the rollout of client centre of excellence (COE), delivery assurance, and realization of the customer journey.
This may include time as a resident architect for strategic clients.
Requirements
Required Technical and Professional Expertise
8+ years total IT work experience with BS Degree or higher
5+ years of relevant experience in selling and delivering ServiceNow solutions across multiple products – ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD, Portal, etc.,
3-4 years’ experience with iterating products with Scrum.
Attained highest level ServiceNow certifications at least two product certifications
5+ years of ServiceNow implementation hands-on experience in at least two product lines, preferably IT and HR
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions.
About the Company
Customizo, an industry-leading Canadian-based system integrator of the platform of platforms - ServiceNow. ServiceNow is a cloud-based platform that delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. Customizo offers a wide range of services and support tools to help customers with ServiceNow throughout their journey. We help organizations of all sizes in various industries transform their businesses through the deployment of a variety of ServiceNow capabilities. From ITSM to Customer Experience Management to AI-driven chatbots, we help our customers achieve their digital goals and business objectives.